It’s All About You...

Here at Ice Skate Sale we are fanatical about customer service and as the customer we want you to know that we will do everything in our power to ensure you receive highest level of service - always!

What We Know About You

If you have bought something from www.skatesale.co.uk we will have collected your email address, phone number, address and credit card details. Your credit card details will only be stored for a maximum of 28 days. If you choose to deliver items to a third-party (such as a friend or relative) we will have their name and address. Information is only used to help us deliver the parcels and contact you. From time to time you may wish to receive our newsletter and special offers. You also have complete control over the information we store about you, at any time you have the right to ask us to delete any personal details stored.

Keeping It To Ourselves

We are committed to ensuring that all your personal information that is collected when ordering is kept private and confidential.

Our website uses the strongest commercially available level of encryption to ensures that your transactions are secure and your information cannot be shared with anyone but Ice Skate Sale.

Cookies

You may have heard of Cookies, no, not the chocolate chip kind! Cookies are small amounts of information sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them, they do not contain any personally identifying information.

All Cookies do is keep track of the items in your shopping basket and act as place markers when you move around the site, that way we can ensure you receive the best possible shopping experience.

If you are concerned about anything to do with our site, please phone us anytime on 01202 339520 and we'll be happy to talk through any issues with you.

What We Do With Your Information

In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may also send you an occasional newsletter if we think it will be of interest to you, if you don't want to receive a newsletter, simply send us an email to info@iceskatesale.co.uk and we will cancel it for you.

We will NOT exchange, sell or give away your personal details to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter.

Who Else Sees Your Information

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail and our courier (DHL).

Your Consent

By using our website you consent to us using the personal information you have given to Ice Skate Sale, as outlined in this Privacy Policy. If you are concerned about anything to do with our site, please phone us on 01202 339520 and we'll be glad to talk through any issues with you.